Access


As an arts venue, We are committed to equal opportunities for our patrons and staff. Our Access policy and provisions are outlined in full in this document  but please do not hesitate to get in touch if you have any questions at 020 8237 1010.

Wheelchair access

All of our venue spaces are accessible by Ground Floor level, ramp or lift access and the floor surface is carpeted, smooth and level.

There is a fully accessible bathroom located on every level.

There are lowered counters at our Box Office and Bar & Kitchen.

Wheelchair patrons will be able to purchase a ticket for performances in all of our spaces.

Patrons who are elegible for assistance companions can book a complimentary Personal Assistant ticket by calling our Box Office.

Assistance Dogs

Riverside Studios welcomes assistance dogs. They can either accompany you to your seat, or venue staff will willingly look after your dog while you enjoy the event. We can provide water bowls for your dog if required.

Induction Loop

Riverside Studios will have availability for audience members to connect to the Mobile Connect app. With MobileConnect, the innovative assistive listening system, performances are transmitted over WiFi in real-time and in high quality to mobile devices and smartphones. To access a live stream, visitors simply need to download and install the free MobileConnect app (available for iOS and Android). All you need to do is speak to Venue Operations at Reception upon arrival at the Venue and they will get you logged onto the device specific wifi.

Access Concessions

There are several eligible categories for accessibility support and concessionary rates where these are available.

  • Wheelchair users
  • People with mobility impairments
  • People with vision impairments
  • People with hearing impairments
  • Deaf people who use British Sign Language
  • People with Learning Disabilities
  • People with mental health conditions
  • People with other non-visible impairments and chronic health conditions

Feedback

We welcome feedback on how we can improve the experience for all visitors. Please contact us to let us know what we can do to improve both this Access Statement and your experience of the venue in general. This can be done by emailing [email protected]