Accessibility

We believe Riverside Studios is a space that is accessible to all and we pride ourselves on making your visit both safe and memorable.

If you are planning to visit and have any questions regarding your access requirements, please contact our Box Office on 020 8237 1010, so that we can ensure you receive guidance on our venue facilities and are able to book the best seats for your requirements. Alternatively, you can email us at [javascript protected email address].

Tickets

Concession Tickets

Where available, any access booking is eligible for our concessionary rate – this applies to the access patron only. All other members of the party are expected to pay full price, excluding any carers or personal assistants (see below).

There are several eligible categories for this, including, but not limited to: wheelchair/power chair users, those with mobility impairments, those with vision impairments, those with hearing impairments (including D/deaf people or those who use British Sign Language), people with learning disabilities or mental health conditions, and people with chronic health conditions and other non-visible disabilities.

Please get in touch if you have any specific enquiries about this. 

Companion Tickets

Riverside Studios offers companion or personal assistant tickets at no extra cost to people who would not otherwise be able to attend without support (one per access patron). This is an evidence-based system.

Companions or Personal Assistants are expected to help with wayfinding, assisting the customer into and out of the venue and auditorium, buying and carrying food and drink, and undertaking all access requirements of the person they are assisting. They are not expected to leave the customer alone for long periods of time, be unable to meet the customer’s access requirements, or be inebriated at the event.

Access Seating

We have dedicated access seating for each performance, held from sale to the general public. These are usually at the front of the auditorium, or near an aisle or exit, for easy entry to and exit from the auditorium. These can only be booked by calling our Box Office team directly on 0208 237 1010, or by emailing [javascript protected email address].

Access Performances

As a receiving house, we have little creative control over the provision of access performances for our theatre productions. Where productions choose to run access performances (e.g., captioned/audio-described/BSL-interpreted/relaxed performances), these will be clearly signposted on our website. 

Venue Facilities

Entrance

We have a power-assisted front door with a push-button opener. All of our spaces are accessible by either ramp or lift access.

Accessible Toilets

There are accessible toilets on all floors. All bathrooms have level entry and include ambulant-disabled cubicles. We also have a gender-neutral wheelchair-accessible WC. 

The locks can be opened from outside in an emergency, and each accessible bathroom has a red emergency cord. If pulled, this will trigger an alarm which will then be investigated by a member of our Visitor Experience team.

Performance Spaces

All our spaces are accessible and step-free at entry level, including our theatres, our television studio, our rehearsal spaces, our café, and our Bar & Kitchen. The cinema is at basement level and is accessible via a lift. 

There is adequate space within each performance space to accommodate storage of mobility aids for easy access, including wheelchairs and walkers. Our Visitor Experience team can advise you on storing these items safely for the duration of the performance.

We welcome feedback on how we can improve our level of accessibility for all visitors. Please email [javascript protected email address] if you have any comments or questions, and we will do our best to assist you.