Available throughout the Studios
At Riverside Studios we have free, fast Wi-Fi which is suitable for browsing, social media, and email. When you arrive, you just need to sign in to 'Riverside Studios – free Wi-Fi' using our click through log in.
Riverside Studios has toilets available on every floor, including accessible toilets. These are clearly signposted within the venue.
Baby & Child Changing
Situated in one of the accessible toilets in our atrium, Riverside Studios provides baby changing facilities for our visitors.
Lost property will be handed to Reception, who will keep it safe for up to one month following the date it is found. Please call our Reception on 0208 237 1000 or visit us in person if you believe you may have lost something on-site.
There is CCTV Filming throughout the building. This is used to keep our customers, building and staff safe.
For some performances, Riverside Studios will provide a cloakroom service. The cloakroom is located in our atrium, and may require a charge for usage, depending on the show.
Photography & Filming
During performances and screenings, unless otherwise advised, photography and filming are not permitted. Failure to adhere to this may result in confiscation of any photographic equipment (including mobile phones) and ejection from the performance.
Keeping You Safe
We will be randomly checking the temperature of all our guests. If someone is found to be fever-ish, we will ask them to stay at home and come back another time.
All of our staff, except for those who are medically exempt, will be wearing face masks to protect themselves, and you, and we ask that you do the same.
We are required to keep a register of all our customers so, if anyone tests positive, we’ll be able to let you know so that you can take precautions. The NHS app can be downloaded here.
We will be monitoring how many people are in our building, and where they are, and restricting access when social distancing becomes difficult to manage.
All staff are required to adhere to strict and safe hand washing following government guidance. Washing hands at least every 30 minutes for 20 seconds with warm water and soap is essential.
Showing symptoms? Feeling unwell? Please stay at home - we want you to get better and join us soon. We’ll still be here in 14 days, promise.
We have set up pathways through the building to minimise contact with others as you move from one part to another - please observe the signs.
We have contracted more cleaners to constantly monitor the building and make sure our public spaces and bathrooms are frequently wiped down and cleaned.
Yes, we all love to be closer to people but there is a time and place for that - and that’s not here or now! Please keep your distance to at least 1m, and stay within your bubbles of no more than six people. We’ll be observing bubbles as we allocate seats in our cinema - so while you may not be able to chose your own seat, you’ll know it is a safe one!
No orders will be taken in our Bar & Kitchen beyond 10pm. Some films and productions may extend to beyond 10pm, though, provided they start before the cutoff time so we won’t be kicking you out before the credits roll.